Company Name:MPHASIS (an HP Company)
Job Role: Entry Level
Educational Qualification: BE, BTECH, BA, BSC, BCOM, MBA, MCA
Desired Experience:Freshers/ Experienced
Year Of Passed Out : 2012, 2013, 2014
Salary Package:2,00,000 – 3,00,000 LPA
Job Location:Bangalore
Principal Accountabilities (Key Result Areas):
1. Handling incoming Calls
2. Providing resolution to Customers on queries related to billing cycle and order status.
3. Ensure that the required Service Level Agreements (SLA’s) are met.
4. Participate in coaching’s, reviews and training assessments & personnel in conjunction with department managers.
1. Handling incoming Calls
2. Providing resolution to Customers on queries related to billing cycle and order status.
3. Ensure that the required Service Level Agreements (SLA’s) are met.
4. Participate in coaching’s, reviews and training assessments & personnel in conjunction with department managers.
Standards for Measuring Success:
1. Customer Satisfaction
2. Meeting required average handle time
3. Quality scores
1. Customer Satisfaction
2. Meeting required average handle time
3. Quality scores
Key Skills:
1. Excellent Communication skills
• Language 1 – English Proficiency Level- Excellent
Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles
complex detailed argum
1. Excellent Communication skills
• Language 1 – English Proficiency Level- Excellent
Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles
complex detailed argum
Mandatory Documents:
- Updated Resume Copy
- Any Government Issued Identity card
Apply Mode:Walk-in
Date of Walk-in:15th November 2014
Time of Walk-in:9:00 AM to 3:30 PM
Walk-in Address:
203 A, MLA Colony, Beside AdAge Office,
Road no.12, Near D Srinivas House,Banjara Hills,
Hyderabad-80.
Road no.12, Near D Srinivas House,Banjara Hills,
Hyderabad-80.
